Refund policy

Because Goldmine Aroma sells a food product, our return policy is shaped by food safety, once a package has left our hands, we can't resell it, so returns are limited to specific situations.

Eligible for a refund or replacement:

• Your order arrived damaged
• You received the wrong item
• Your package was lost in transit

Not eligible for return:

• Opened or used product (for food safety reasons)
• Change of mind after purchase

How to request one Contact us at goldminearoma@gmail.com within 7 days of delivery with your order number and a photo of the issue (if the product arrived damaged or incorrect). We'll get back to you with next steps.

Refunds Approved refunds are issued to your original payment method within [5–10 business days, PLACEHOLDER] of approval. You'll get an email once it's processed.

Cancellations Orders can be cancelled for a full refund only if they haven't shipped yet. Once an order ships, it falls under the policy above.